Online Sales Policy
Mimi’s Bridal & Boutique (Mimi’s) is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily. We assure you that your experience ordering from us online can only be surpassed by coming to our store to experience our outstanding customer service. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service. However, as an online customer please be assured that:
- we will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
- we will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
- we stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size shown on your receipt.
- we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date.
- We have no control and accept no responsibility for the sizing you select for your purchase. Please check the provided designer size chart to ensure correct sizing.
- Mimi’s is not responsible if the customer is not available at the time of carrier delivery or if the order is not picked up at the carrier facility in a timely manner, as such, to receive/pick-up before the wear date. We do provide RUSH delivery with a more guaranteed time frame in order to receive your purchase by your wear date. These options are provided.
- Mimi’s is not responsible for packages that are delayed due to circumstances not under our control.
All sales are Final.
No Returns, No Exchanges or Credits will be issued for online purchases for any other reasons other than those indicated above. But have no fear; our passion is for customer service. All of our gowns go through extensive quality control before being shipped to you. You can be assured you are receiving a high-quality gown.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We cannot be responsible for errors in the information provided due to timeliness, completeness, or inaccuracies from other sources. We WILL NOT bill you until you have been informed of the corrected price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you again for shopping with Mimi’s.